Terms of Service

Please read these Terms of Service carefully before utilizing the booking facilitation services provided by TicketsOnTrain.com. By accessing this website or utilizing our call center, you agree to be bound by these terms.

1. Acceptance of Terms

By using TicketsOnTrain.com and interacting with our live agents, you agree to comply with these terms, our Privacy Policy, and all applicable domestic and international aviation and rail travel laws. If you do not agree with any part of these terms, you must not use our services.

2. Agency Role and Affiliation

TicketsOnTrain.com operates strictly as an independent travel agency. We are a booking facilitator.

• We are NOT Amtrak, VIA Rail, or any official government transit authority.
• We do not operate trains, own rolling stock, or dictate transit schedules.
• Our service consists solely of assisting customers in finding, booking, modifying, or canceling third-party rail reservations via our call center.

3. Pricing and Agency Fees

Many of our deals involve "unpublished fares" accessed through private consolidators. Because these require manual agent intervention to secure, our pricing structure is as follows:

• Prices quoted by our agents over the phone are inclusive of all mandatory government taxes and carrier-imposed fees.
• Agency Fees: TicketsOnTrain.com charges a non-refundable booking facilitation fee for all reservations, modifications, and cancellations processed by our agents. This fee is distinct from the carrier's ticket price and will be explicitly disclosed during your phone transaction.
• Fares are dynamic and are not guaranteed until the ticketing process is fully completed and a confirmation number is issued.

4. Accuracy of Information

The traveler holds sole responsibility for ensuring that all data provided to our agents is entirely accurate. Name spelling must match the passenger's government-issued identification exactly. TicketsOnTrain.com accepts no liability for boarding denials, ticket invalidations, or financial losses resulting from inaccurate information provided by the user.

5. Cancellations and Modifications

All modifications, cancellations, and refunds are subject strictly to the fare rules established by the operating carrier.

• Certain promotional or unpublished fares may be entirely non-refundable.
• In addition to carrier-imposed penalties, TicketsOnTrain.com levies a separate agency fee for processing changes or cancellations on your behalf.

6. Limitation of Liability

In no event shall TicketsOnTrain.com, its directors, or its employees be held liable for any direct, indirect, incidental, or consequential damages arising from transit delays, schedule alterations, missed connections, or carrier bankruptcies. Our maximum liability to any user is limited to the sum of the agency service fees collected for the specific transaction in dispute.