At TicketsOnTrain.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our travel agents.
1. Information We Collect
To facilitate your rail reservations and provide customer support, we may collect the following types of information:
- Personal Identification Information: Name, date of birth, and government-issued ID details (required for certain international or restricted routes).
- Contact Information: Email address, phone number, and billing address.
- Payment Details: Credit card numbers and billing information (processed securely through encrypted gateways).
- Travel Preferences: Seat preferences, special assistance requests, and travel itineraries.
2. How We Use Your Information
We use the information we collect to operate our business and provide you with seamless travel services:
- To process and confirm your train ticket bookings.
- To communicate with you regarding your itinerary, schedule changes, or cancellations.
- To provide 24/7 customer support via our dedicated call center at +1-877-432-0994.
- To process payments and prevent fraudulent transactions.
- To send important travel updates and, with your consent, exclusive unpublished fare offers.
3. Information Sharing
We do not sell your personal information. We only share your data with necessary third parties to fulfill your travel requests:
- Rail Carriers: We share passenger details with operating carriers (e.g., Amtrak, VIA Rail) to issue your tickets and ensure boarding compliance.
- Payment Processors: To securely process your transactions.
- Legal Requirements: If required by law, subpoena, or government request to comply with aviation or transit security regulations.
4. Data Security
We implement strict administrative, technical, and physical security measures to protect your personal information. All payment transactions and personal data transfers are secured using industry-standard SSL (Secure Socket Layer) encryption. However, please be aware that no security measures are perfect or impenetrable.
5. Call Center Operations
When you contact our reservations team at +1-877-432-0994, your calls may be monitored or recorded for quality assurance, training, and compliance purposes. Payment details provided over the phone are handled according to PCI-DSS compliance standards.
Questions About Your Privacy?
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our compliance team directly via our 24/7 support line.
+1-877-432-0994