Cancellation & Refund Policy

At TicketsOnTrain.com, we facilitate ticketing modifications and cancellations through our direct reservation line. Because we operate as an independent travel agency, our policies reflect both the operating carrier's restrictions and our internal agency service fees.

1. Operating Carrier Policies

The core refundability of your ticket is dictated entirely by the operating rail carrier (e.g., Amtrak, VIA Rail) and the specific fare class purchased.

• Non-Refundable Fares: Many heavily discounted or "unpublished" fares are strictly non-refundable under the carrier's rules. In these cases, you may only be eligible for a travel credit (eVoucher) valid for future use, subject to carrier penalties.
• Flexible Fares: Fully refundable tickets must be canceled prior to the scheduled departure time to be eligible for a refund to the original form of payment.
• No-Shows: Failure to cancel a reservation before the scheduled departure results in the forfeiture of the entire ticket value.

2. Agency Cancellation and Modification Fees

In addition to any penalties imposed by the rail carrier, TicketsOnTrain.com charges a non-refundable agency service fee for processing cancellations, modifications, or re-routings on your behalf.

• This fee is applied per passenger, per ticket.
• Our agency service fees remain non-refundable regardless of whether the carrier issues a full refund, partial refund, or travel credit.
• Our agents will explicitly disclose the total cost—including carrier penalties and our agency fees—during your phone call before executing the cancellation.

3. Processing Times

If your ticket is eligible for a refund to the original form of payment, the processing time is determined by the carrier and your financial institution. Generally, refunds take between 7 to 14 business days to reflect on your credit card statement.

4. How to Request a Cancellation

All cancellations and modifications must be processed through our live reservation agents. We cannot process cancellations via email or contact forms due to the time-sensitive nature of train departures.